Surge Cooperative, is a non-profit organisation set up with the primary focus to reanimate Bow Creek with affordable co-operatively run moorings. We are helping to bring historic wharves back into use, nurturing the heritage and biodiversity of the area and building lasting community links on land and water.
We couldn’t do this without support from people like you, and we are committed to protecting both your data and your privacy.
We want you to feel assured that any information you give us is held securely and safely, whether you are working for us, supporting us through membership, campaigning, donations, volunteering, fundraising or events.
This policy outlines what data we collect, how we may use it and how we keep your data safe.
“We”, “our”, or “us” refer to Surge Cooperative Limited. FCA registration number 4485. Our registered office is at CC3.7 V22 Studios, 3–5 Crown Close, London E3 2JH.
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Information we process with your consent
Personal information is any data that can be used to identify you. It can include, but is not limited to, any of the data listed below.
Data protection law recognises that there are sensitive categories of personal information, such as health information, racial or ethnic origin, or religious beliefs or other beliefs. We would only collect sensitive personal information where there is a clear need to do so such as health information to enable participation in a challenge event. Before we collect any sensitive personal information, we will make it clear what information we are collecting and the purpose we are collecting it for. If this does occur, we’ll take extra care to ensure your privacy rights are protected.
Information we collect from you directly or from third parties with whom we work, may include:
• email address
• telephone number
• contact preferences
• date of birth, age, and/or gender.
If you are a volunteer or helping us to lead an event then we may collect extra information about you (e.g. references, criminal records checks, details of emergency contacts, medical conditions etc.). This information will be retained for legal reasons, to protect us (including in the event of an insurance or legal claim) and for safeguarding purposes.
We may also collect and process information about your interactions with us, including details about our contacts with you through email, SMS, post, on the phone or in person. This might include the date, time, and method of contact, details about donations you make to us, events or activities that you register for or attend or any request for support.
We may also collect and record other relevant information you share with us about yourself, such as your interests or your affiliations with other charities, your local CPRE network group, community or campaign groups, your council or planning team.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
The bases on which we process information about you
We only ever use your personal data with your consent, or where it is necessary in order to:
· enter into, or perform, a contract with you;
· comply with a legal duty;
· protect your vital interests;
· for our own (or a third party’s) lawful interests, provided your rights don’t override these.
We use personal data for administrative purposes (i.e. to carry on our cooperative and clean-up work). This includes maintaining databases of our volunteers, members and supporters.
We may aggregate and anonymise personal data so that it can no longer be linked to any particular person. This information can be used for a variety of purposes, such as recruiting new supporters, or to identify trends or patterns within our existing supporter base. This information helps inform our actions and improve our campaigns, products/services and materials and when making funding applications
Surge Coop issues e-newsletters which keep people informed about our activities and involvement in the wider environmental world. There is an option available to subscribe/unsubscribe to this. Several Surge Coop projects also operate their own mailing lists.
You may withdraw your consent at any time by instructing us at firstname.lastname@example.org
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
As a cooperative, we rely on donations and support from others to continue our work. From time to time, we may contact members and supporters with fundraising material and communications. This might be about an appeal, a competition we’re running, or to suggest ways you can raise funds, or include ways of making a donation.
As with other marketing communications, we’ll only contact you specifically about fundraising if you’ve opted in to receiving marketing from us (and you can unsubscribe at any time).
Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our organisation.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
Inform us of any changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
When you contact us by phone, email, or through our website we will add your details to our database (held on a secure server with external back-ups being changed daily. We will never sell your personal details to third parties. You can ask us to remove your details from our database at any time by sending an email to email@example.com. In the unlikely event of a breach in our data security we will contact you within 72 hours to let you know what has happened and what we are doing in response.
About this website’s server
This website is hosted on Debian GNU/Linux servers by Webarchitects Co-operative, 68a John Street, Sheffield, S2 4QU, UK.
This site is set to collect web usage statistics via private Matamo servers and in addition via Apache web server log files, the Apache log files are kept for 28 days and are only automatically analysed for aggregrated site bandwidth usage.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
• to provide you with the services you have requested;
• to comply with other law, including for the period demanded by our tax authorities;
• to support a claim or defence in court.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
Complianace with the law
However, ultimately it is your choice as to whether you wish to use our website.